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Customer Support
Welcome to Kartale's customer support. Our team is here to help you with any questions or concerns you may have. We pride ourselves on providing exceptional customer service and are committed to resolving any issues you may have in a timely manner.
Contact Us
If you have any questions or need assistance, please fill out the form below and one of our representatives will get back to you as soon as possible.
Chat with Our Support Team
Our support team is available 24/7 to assist you with any questions or concerns you may have. Click on the chat icon below to start a conversation with us.
Our Locations
Kartale is an online market based in Uganda, with customers all over the world. We do not have physical locations at this time, but we are always available to assist you online.
Frequently Asked Questions
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DO you do deliveries within kampala?Yes we do deliveries within kampala and wakiso we have a number of delivery options you can choose from eg. standard delivery and express delivery. You will see these options at checkout.
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How does the delivery process work on Kartale.UG?The delivery process on Kartale.UG is simple. Once you place your order, our team processes it for shipping. You will receive updates on the status of your delivery, and our reliable shipping partners ensure that your items reach you safely and on time.
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What payment methods are accepted on Kartale.UG?Kartale.UG accepts a variety of payment methods, including DPO (Direct Pay Online), which allows you to make payments using mobile money, cards, and other secure online payment options. You can choose the payment method that is most convenient for you during the checkout process.
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How can I buy items on Kartale.UG?To buy items on Kartale.UG, simply browse through our wide range of products, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details, select a payment method, and complete your purchase.